Hypoband Refund and Return Policy

Refund is not allowed for Hypoband product due to hygiene purposes as the product is used on patient’s wrist with sweat monitoring and measurement)

If your item isn't working properly, please check the product manual and make sure you understand the product setup which can be viewed at youtube under Hypoband. Detail page for troubleshooting can be downloaded from the full manual at www.hypoband.com. If you need additional help with troubleshooting, warranty information, or need missing or replacement parts, please call our INFOLINE at 604-5485432 from 9.30am to 5.30pm (Mon to Fri) 
Our product warranty against manufacturing defects is for a 1 year period from date of purchase with a one to one exchange program. The warranty mentioned does not include the wear and tear of the Velcro wrist-strap, only the functionality of the electronics.
 Kindly return the unit to our sales office or from the store you purchased it from
30 (first floor) Lorong Bukit Kecil Indah, Taman Bukit Kecil Indah, 14000 Bukit Mertajam, Penang, Malaysia.
For product warranty claims
•Item must be returned with all original packaging and accessories 
•Item must be returned to the seller with a trackable shipping service.
If a package doesn't arrive and a trackable method used,, we may not be able to cover the warranty.
Kindly note that tampered.mishandled or abused unit will void our warranty.

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